Every answer
in one place
The most frequent questions, arranged by theme. If yours is not among them, write to us on WhatsApp at the foot of the page.
Booking
What is the minimum notice for a booking?
For standard transfers (airport, hotel, restaurant), please book 24 hours ahead where possible. For exceptional vehicles (Rolls-Royce Phantom, Bentley Bentayga, helicopter, yacht), allow 7 to 21 days. Weddings and multi-vehicle events: 6 to 18 months.
How do I book, and through which channels?
WhatsApp (+33 7 43 46 14 91), email at reservation@ffgrparis.com, or the form on our contact page. We reply promptly.
Are your rates negotiable?
Our rates are fixed, with no negotiation. For engagements of more than 7 days or with several vehicles, we offer tapered packages. No hidden extras.
Service and Discretion
Is your service confidential?
Confidentiality is at the heart of our service: no client photographs, no mention on social media, no disclosure to third parties.
Which languages do your chauffeurs speak?
French and English most often. Arabic, Russian, Mandarin, German, Spanish or Japanese depending on availability: let us know when booking and we will look for the right profile.
What happens in an emergency?
Write to us or call us: we reply promptly and arrange what comes next with you.
Vehicles
Are armoured vehicles available?
On request: we consider every request for an armoured vehicle individually. Please let us know as early as possible.
Payment and Cancellation
Which payment methods do you accept?
SEPA or SWIFT bank transfer (recommended), American Express Centurion, Black and Platinum cards, Visa Infinite, Mastercard World Elite.
What is your cancellation policy?
Cancellation terms: as set out in our general terms and conditions.
Are there any hidden fees?
Never. The quotation includes the chauffeur, fuel, tolls, parking, and water and drinks on board. The only possible extras: waiting time beyond the included allowance (charged in 15-minute increments) and exceptional journeys outside the area (calculated and approved in advance).
International Coordination
Do you coordinate multi-city travel in Europe?
Yes. The FFGR network, from Paris to London, Geneva, Tokyo or New York, coordinates your ground transport on journeys across Europe and beyond.
Do you meet private jets on arrival?
Yes: at Le Bourget, Roissy-Charles-de-Gaulle, Orly or Nice, your chauffeur awaits the arrival of your jet. For a Bark Air flight with your dog, the welcome is prepared accordingly.
Can you manage multi-day, multi-city events?
Yes. For a wedding or an event over several days, we coordinate the vehicles, the airport arrivals and a welcome pack for each guest, with a single point of contact.
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